Effective Date: June 2026

Overview

VeltrixBio is committed to processing and shipping orders as quickly and efficiently as possible. This Shipping Policy outlines our shipping procedures, delivery expectations, local pickup options, and customer responsibilities.

By placing an order with VeltrixBio, you agree to the terms outlined in this Shipping Policy.

Shipping Availability

VeltrixBio currently ships within the United States.

We reserve the right to limit, refuse, or cancel shipments to certain locations at our sole discretion.

Customers are responsible for ensuring that products purchased from VeltrixBio are lawful to possess in their jurisdiction.

Free Shipping

VeltrixBio proudly offers Free Shipping on All Orders within the United States.

From time to time, expedited shipping options may be offered during checkout for an additional fee.

Shipping methods, carriers, and delivery services are selected by VeltrixBio unless otherwise specified during checkout.

Order Processing

Most orders are processed within 1 business day after payment has been successfully received and approved.

Orders placed on weekends or holidays may be processed on the next business day.

Processing times are estimates and may vary based on:

  • Order volume
  • Product availability
  • Inventory verification
  • Fraud prevention reviews
  • Weather conditions
  • Carrier delays
  • Other circumstances beyond our control

VeltrixBio reserves the right to delay shipment when additional verification is required.

Order Verification

To protect customers and prevent fraud, VeltrixBio reserves the right to request additional verification before processing or shipping an order.

Examples may include:

  • Billing verification
  • Identity verification
  • Address verification
  • Payment verification

Failure to provide requested information may result in order cancellation.

Shipping Confirmation

Customers will receive shipping confirmation once an order has been processed and accepted by the carrier.

Tracking information will be provided when available.

Tracking updates are controlled by the shipping carrier and may not update immediately.

Delivery Estimates

Delivery estimates are provided solely for convenience.

VeltrixBio does not guarantee delivery dates, transit times, or carrier performance.

Estimated delivery dates should not be interpreted as guaranteed arrival dates.

Carrier Delays

VeltrixBio is not responsible for delays caused by:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Weather events
  • Natural disasters
  • Government actions
  • Transportation disruptions
  • Labor disputes
  • Customs inspections
  • Supply chain interruptions
  • Other circumstances beyond our reasonable control

Once a package has been accepted by the carrier, shipping performance becomes the responsibility of the carrier.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information.

VeltrixBio is not responsible for orders delayed, misdelivered, returned, or lost due to:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect ZIP codes
  • Incorrect recipient information

Additional shipping fees may apply if a shipment must be resent.

Returned Packages

Packages returned to VeltrixBio due to incorrect addresses, delivery refusal, or carrier issues may be subject to:

  • Return shipping charges
  • Reshipping fees
  • Store credit instead of refund
  • Order cancellation

VeltrixBio reserves the right to deduct applicable costs from any approved refund or credit.

Lost Packages

If a package appears lost during transit, customers should first contact the carrier using the provided tracking information.

VeltrixBio will make reasonable efforts to assist with carrier investigations when appropriate.

However, VeltrixBio cannot guarantee carrier reimbursement decisions or delivery outcomes.

Delivered Packages

Once a carrier marks a shipment as delivered, responsibility for the package transfers to the recipient.

VeltrixBio is not responsible for:

  • Stolen packages
  • Missing packages after delivery
  • Delivery location errors by the carrier
  • Mailbox theft
  • Porch theft

Customers are encouraged to provide secure delivery locations.

Damaged Shipments

Customers receiving damaged shipments must notify VeltrixBio within forty-eight (48) hours of delivery.

Claims should include:

  • Order number
  • Description of the damage
  • Clear photographs of the product
  • Clear photographs of the shipping box
  • Clear photographs of shipping labels when applicable

Failure to provide requested documentation may result in denial of the claim.

Local Pickup

VeltrixBio may offer local pickup for eligible orders.

Local pickup availability is subject to approval and may vary based on location and scheduling.

Customers selecting local pickup may be required to:

  • Present identification
  • Provide order confirmation
  • Verify account information

VeltrixBio reserves the right to refuse local pickup requests at its sole discretion.

Research Use Only Materials

All products sold by VeltrixBio are designated as Research Use Only (RUO) materials.

Customers are responsible for ensuring compliance with all applicable laws regarding possession, transportation, storage, handling, and use of research materials.

Risk of Loss

Risk of loss transfers to the customer upon acceptance of the shipment by the carrier.

Ownership, possession, and responsibility for products pass to the customer once the carrier takes possession of the shipment.

Policy Changes

VeltrixBio reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Continued use of the website constitutes acceptance of any revised policy.

Contact Information

Questions regarding shipping, delivery, tracking, local pickup, or shipping-related issues may be submitted through the Contact Us page on the VeltrixBio website.